返金ポリシー

All sales are final & there are no returns processed.  If there is an issue with the received item (damaged, QA/QC issues, sizing is inaccurate from description, etc.) please email support@ikendoit.studio and I will be more than happy to help you find a solution.

Please reach out within 7 calendar days of receiving your item (tracking link will denote arrival date), or you forfeit any consideration for a review. 

Any reasonable mishaps will be partially/fully refunded depending on the circumstance.  

Returned merchandise must be unworn (trying on for fit is okay). If merchandise returns to me due to incorrect address or rejected acceptance of shipment, I'll deduct the shipping fee & a $5 restocking fee, and the remaining balance will be refunded. 

Redo

Customers who add Redo to their cart are entitled to unlimited exchange attempts per order number. Redo will also cover the cost of shipping for return for store credit. This means that the cost of shipping will be covered for all exchange attempts under each order number. Customers who do not add Redo to their cart must pay the cost of shipping for any return shipping.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://ikendoit-studio.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.