International Shipping/Taxes/Duties
Shipping & Handling
Shipping for international orders are calculated at cost from the courier.
- Please allow 14-21 business days for delivery
- Items may arrive sooner but this is not guaranteed
- All packages include insurance
The buyer is solely responsible for paying Taxes/Duties on the order, as the seller does not collect tax on your transaction. Please use this tool below to get an estimate of your Tax/Duties:
https://www.simplyduty.com/import-calculator/
If the buyer rejects the package at customs, the item must return to sender before a refund is processed. A refund will be provided minus shipping fees and a 10% restocking fee.
Returns & Exchanges
No exchanges can be made for international customers due to postage costs, but certain items are eligible for returns within 7 days of package marked as "delivered." Returns will be funded in two different options:
1. At full value minus shipping fees
2. Full value in store credit
The buyer is responsible for shipping the item back in its original, new & sellable condition. If the item is damaged, worn or lost in transit, you will not be given a refund.
All items on sale, POD ("Made on Demand" / "Fulfillment Partner") and pre-order are final sale -- there will be no returns or exchanges allowed. In the event that an item is received in damaged condition please contact me and I'll resolve the issue with you as a refund, reshipment, or gift card.
Refunds will reflect within 2-4 business days.
Please reach out to support@ikendoit.studio to initiate the return process.